Privacy Policy
Effective Date: September 29, 2024
Frylicious ("Frylicious," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request information, inquire about an event, or otherwise communicate with Frylicious.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information that you voluntarily provide to us when you contact Frylicious, submit an inquiry, request information about our services, or communicate with us.
This information may include:
First and last name
Email address
Phone number
Event date and location
Estimated number of guests
Catering or food service preferences
Information about your event or booking request
Messages, questions, and other information you choose to provide
We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device type, pages visited, referring website, and other website usage information.
How We Use Your Information
We may use the information we collect to:
Respond to inquiries and communicate with you about Frylicious services
Provide information about food truck catering, events, pricing, availability, and booking options
Follow up regarding an event inquiry or service request
Provide customer service and support
Process and manage bookings and customer relationships
Improve our website, services, and customer experience
Maintain business records
Prevent fraud or misuse
Comply with applicable legal requirements
If you have provided consent to receive text messages, we may also use your phone number to communicate with you by SMS regarding your inquiry, event, booking, or other customer service matters.
SMS and Text Message Communications
When you provide your mobile phone number and explicitly consent to receive text messages from Frylicious, we may send you SMS messages related to your inquiry, event availability, catering services, pricing, booking details, scheduling, customer service, and other communications related to your request.
Consent to receive text messages is optional and is not a condition of purchasing goods or services from Frylicious.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a message from Frylicious. You may reply HELP for assistance.
We will use your mobile number and SMS consent information only for the purposes described when you provide your consent.
Mobile information, including phone numbers and SMS opt-in consent data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.
SMS opt-in data and consent will not be shared with third parties for marketing purposes.
How We Share Information
Frylicious does not sell or rent your personal information.
We may share information with service providers that assist us in operating our business and providing services to you. These providers may include website hosting companies, customer relationship management systems, communications providers, payment processors, analytics providers, and other vendors that perform services on our behalf.
These service providers may access personal information only as reasonably necessary to provide their services to Frylicious and are expected to handle the information appropriately.
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect Frylicious, our customers, or others.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except service providers that facilitate the delivery of our text messaging communications.
Cookies and Website Analytics
Our website may use cookies, analytics tools, pixels, and similar technologies to understand how visitors interact with our website and to improve its performance and functionality.
Cookies may collect information such as browser type, device information, pages visited, time spent on the website, and referring pages.
You can adjust your browser settings to limit or disable cookies. Some website functionality may be affected if cookies are disabled.
Third-Party Services
Our website may use or link to third-party platforms and services. Those third parties may maintain their own privacy policies and practices.
Frylicious is not responsible for the privacy practices of third-party websites or services that we do not control. We encourage you to review the privacy policies of any third-party services you choose to use.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.
However, no website, electronic communication, or data storage system can be guaranteed to be completely secure.
Data Retention
We may retain personal information for as long as reasonably necessary to respond to your inquiry, provide services, maintain customer and business records, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer reasonably necessary for these purposes, we may delete or anonymize it in accordance with our business practices and applicable law.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the ability to request access to, correction of, or deletion of certain personal information we maintain about you.
You may also request that we stop certain communications.
To make a privacy-related request, please contact Frylicious using the contact information below. We may need to verify your identity before processing certain requests.
California Privacy Rights
California residents may have additional rights regarding their personal information under applicable California privacy laws.
Where applicable, these rights may include requesting information about personal information we collect, requesting correction or deletion of personal information, and exercising other privacy rights provided by California law.
Frylicious will not discriminate against you for exercising privacy rights available to you under applicable law.
Children's Privacy
Our website and services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.
When we make changes, we may update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically.
Contact Frylicious
If you have questions about this Privacy Policy, your personal information, or Frylicious's privacy practices, please contact us:
Frylicious
28241 Crown Valley Parkway, Suite F231
Laguna Niguel, California 92677